Return or Exchange procedures
All goods sold are not returnable except in the event of incorrect item delivered.
Please request for exchange by emailing us at firstname.lastname@example.org within 3 days from the day order is received. You have to include the following details in the email:
• Order no:
• Contact no:
• Product to return or exchange:
• Reason for return or exchange (so that we can improve!):
Once we receive your request for exchange, we shall contact you within 3 business days for further instructions. To exchange item, please let us know the item you like to have in exchanged.
In most cases, you will need to bear the shipping charges for returning the item to us and sending the replaced item to you. However, if we send the wrong or defective items to you, we will bear all the cost of return shipping (as long as you use a standard shipping method) to us and shipping replaced items to you. We will make sure we send the correct items to you, ALL at our expense.
Just don’t forget that before you ship anything back to us, please email to email@example.com first so that we can provide you with complete exchange instructions.